Privacy Policy
What we collect, why we collect it, and what you can do about it — written the same way as the rest of this site, without the jargon.
Last updated 24 August 2026
What this policy covers
This policy explains what information Kivora collects when you use the app or this website, why we collect it, and what rights you have over it. It applies to shop owners, the staff they invite, and visitors to this site.
What we collect
Account information: your name, email address, phone number, business name, and the currency you choose when you sign up.
Shop data you enter: products, cost and sell prices, sales records, customers and credit balances, expenses, and staff accounts you create.
Usage and device information: general information about how the app is used, and basic device and browser information, so we can keep it working reliably on the phones people actually use.
Anything you send us directly: messages through the contact form, email, or WhatsApp, and any email address you give us to join the newsletter.
How we use it
To run the app — record your sales, calculate your profit, track credit and stock, and keep your data backed up and available across your devices.
To support your shop — respond when you contact us, and troubleshoot problems with your account.
To keep things reliable and secure — monitor for errors and abuse, and improve the parts of the app people actually use.
To send you things you asked for — a reply to a message, or the newsletter, if you subscribed to it. You can unsubscribe from the newsletter at any time.
What we don't do
We do not sell your data. We do not share your shop's sales, cost prices, customer names or balances with your suppliers, competitors, or anyone else, except where this policy or the law says otherwise.
We do not use your shop data to advertise to your customers.
Who we share it with
Service providers who help us run Kivora — for example, hosting and infrastructure providers who store the encrypted data behind the app. They are only permitted to use it to provide that service to us.
Staff you invite to your own shop account see the parts of your data you choose to give them access to.
Authorities, if we are required to disclose information by law, or to protect the rights, property or safety of Kivora, our users, or the public.
A buyer, if Kivora is ever acquired or merges with another company — your data would remain subject to a policy at least as protective as this one.
How we protect it
Your records are encrypted and backed up automatically. Access to shop data is limited to the account owner and the staff they explicitly invite. For more detail on how this works in practice, see our Data and Security page.
How long we keep it
We keep your account and shop data for as long as your account is active. If you close your account, we keep a copy for a reasonable period in case you want it back, then delete it, except where we are required to retain it for legal or accounting reasons.
Your rights
You can access and export your shop data at any time from inside the app, in spreadsheet form.
You can ask us to correct inaccurate account information, or to delete your account and associated data, by contacting us.
You can unsubscribe from the newsletter at any time using the link in any email, or by telling us directly.
Changes to this policy
If we make a material change to how we handle your data, we will let you know inside the app or by email before it takes effect. The date below shows when this policy was last updated.
Contact
Questions about this policy or your data can be sent to hello@kivora.com, or through the contact page.